Privacy Policy
We're committed to protecting your personal information and being transparent about how we handle your data.
Last Updated: 15 January 2025At menquoriva, we understand that your privacy matters. This policy explains how we collect, use, and safeguard your personal information when you interact with our financial education services.
We operate under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). If you have questions about anything outlined here, we're here to help—just reach out to our privacy team.
Information We Collect
We collect different types of information depending on how you interact with our services. Here's what we typically gather:
Personal Information You Provide
When you register for courses, contact us, or use our services, you might share:
- Your name, email address, and phone number
- Postal address for course materials or correspondence
- Payment details when enrolling in paid programs
- Educational background and learning preferences
- Any information you include in messages or feedback forms
Information We Collect Automatically
Our systems gather some technical data to improve your experience:
- Device information including browser type and operating system
- IP address and approximate geographic location
- Pages you visit and how long you spend on them
- Links you click and resources you download
- Course progress and completion data
Note: We don't sell your personal information to third parties. Your data helps us deliver better educational content and support—nothing more.
How We Use Your Information
Your information helps us provide quality financial education. Specifically, we use it to:
| Purpose | Description |
|---|---|
| Course Delivery | Providing access to learning materials, tracking your progress, and issuing certificates |
| Communication | Sending course updates, answering your questions, and sharing relevant educational content |
| Payment Processing | Handling enrollment fees and maintaining transaction records |
| Service Improvement | Analyzing usage patterns to enhance our courses and website functionality |
| Legal Compliance | Meeting our obligations under Australian education and consumer protection laws |
We occasionally send updates about new courses or resources. You can opt out of marketing emails anytime—just click the unsubscribe link at the bottom of any message.
Data Storage and Security
Protecting your information is something we take seriously. Our approach includes:
Where We Store Data
Your information is stored on secure servers located in Australia. Some data may be processed by service providers based overseas, but we ensure they meet Australian privacy standards.
Security Measures
- Industry-standard encryption for data transmission
- Restricted access to personal information—only authorized staff can view it
- Regular security audits and updates to our systems
- Secure payment gateways that comply with financial industry standards
- Staff training on privacy obligations and data handling
While we implement strong security practices, no online system is completely immune to risks. We encourage you to use strong passwords and keep your login details private.
Retention Periods
We keep your information for as long as you're actively using our services, plus:
- Course records and certificates: 7 years (required for educational compliance)
- Financial records: 7 years (Australian tax requirements)
- General account information: 2 years after account closure
- Marketing preferences: Until you unsubscribe or request deletion
Sharing Your Information
We share your data only when necessary and with trusted parties:
Service Providers
Third-party companies help us operate our platform. These might include:
- Payment processors handling enrollment transactions
- Email service providers for course communications
- Learning management system hosts
- Analytics tools helping us understand site usage
All providers are contractually required to protect your information and use it only for specified purposes.
Legal Obligations
We may disclose information if required by Australian law, court orders, or government agencies. This happens rarely and only when legally necessary.
Business Transfers
If menquoriva merges with another organization or undergoes restructuring, your information may transfer to the new entity. We'll notify you if this occurs and ensure continued privacy protection.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information:
Access Your Information
You can request a copy of the personal data we hold about you. We'll provide this within 30 days, free of charge for the first request.
Correct Inaccurate Data
If your information is outdated or incorrect, let us know. We'll update it promptly and notify any third parties who received the incorrect data.
Request Deletion
You can ask us to delete your personal information. We'll comply unless we're legally required to retain it (like course completion records or financial documents).
Restrict Processing
In some situations, you can request that we limit how we use your data—for example, if you're disputing its accuracy.
Withdraw Consent
For activities requiring your consent (like marketing emails), you can withdraw permission anytime. This won't affect processing that already occurred.
To exercise any of these rights, email us at info@menquoriva.com with your request. We'll verify your identity before proceeding to protect your privacy.
Cookies and Tracking
Our website uses cookies to enhance functionality and understand usage patterns.
What Are Cookies?
Cookies are small text files stored on your device. They help our site remember your preferences and track your journey through our content.
Types We Use
- Essential cookies: Required for basic site functions like login and course access
- Performance cookies: Help us understand which pages are popular and identify technical issues
- Functionality cookies: Remember your preferences and personalize your experience
- Analytics cookies: Provide aggregate data about site usage to guide improvements
You can control cookies through your browser settings. Blocking certain cookies may affect your ability to use some features of our site.
Third-Party Links
Our site occasionally links to external resources—banking regulators, financial news, partner organizations. We're not responsible for the privacy practices of these sites.
Before sharing personal information with any third-party site, we encourage you to review their privacy policies. They may have different standards than ours.
Children's Privacy
Our financial education programs target adults aged 18 and over. We don't knowingly collect information from anyone under 18.
If you're a parent who discovers your child has provided us with personal information, contact us immediately. We'll delete it from our systems.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant updates, we'll notify you via email or a prominent notice on our website.
The "Last Updated" date at the top of this page shows when the current version took effect. We encourage you to review this policy occasionally to stay informed about how we protect your information.
Making a Complaint
If you believe we've mishandled your personal information, please contact our privacy officer first. We'll investigate and respond within 30 days.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
Questions About Your Privacy?
Our privacy team is here to help. Whether you want to access your data, update your preferences, or just understand something better—we're available.